Clara virtual Care Assistant™
Care Doesn’t Have to Stop After Hours
The Clara Virtual Care Assistant™ uses everything you love about HopeSync and responds automatically with replies trained from real, nurse-led conversations. Each reply pulls from examples that ended in appointments—plus your pre-approved scripts, resources, and website content—so every woman feels seen, supported, and guided when your team isn’t available.
More Than a Bot
The Clara Virtual Care Assistant™ responds across channels—forms, calls, or texts—and can instantly book openings in Acuity or refer to the closest center if needed.
Never Miss a Moment
The Clara Virtual Care Assistant™ bridges the gap after hours, giving your staff confidence that no woman is left waiting. Each response is tailored using real, successful conversations.
Protected and Secured
Client interactions are cleaned using HIPAA compliant medical data scrubbing systems before involving the chat agent. This keeps your client's information out of AI and safely secured in HopeSync.
Clara's Features
Why Centers Love HopeSync’s Virtual Care Assistant
Live Visibility & Takeover
Stay in Control, Even When Clara is Running the Chat
See every Clara conversation in real time—so you know exactly what’s being said. Schedule Clara to step in when your team’s off-duty and pause automated responses when you’re back online. If a chat calls for a personal touch, you can jump in anytime and take over seamlessly.
Relational By Design
Share Trusted Content—Automatically
Clara doesn’t guess what to say. The system responds using your nurse-approved HopeSync content, real conversations that led to appointments, and your website’s resources to shape the conversation. That means women get clear, accurate answers—never generic ones—so they feel cared for, even after hours.
Real-Time Scheduling
Book Appointments Instantly (Coming Soon)
When a woman is ready, Clara pulls your live Acuity calendar into the conversation so it can book on the spot—no back-and-forth or waiting. If the client is outside your service area, Clara can even find the closest trusted center to refer her, so no one is left without help.
Multilingual Support
Speak Her Language—Even When You Don’t
Clara removes language barriers by automatically replying in a woman’s preferred language. Clara keeps the conversation clear and accurate, so every woman feels understood and supported, no matter her background.
privacy for clients
Secure systems, HIPAA compliance & Medical Grade Scrubbing
The Clara Virtual Care Assistant uses HopeSync's internal systems to store your client's information securely. Clara also uses medical grade de-identifications systems to ensure there is no personal information shared with AI chat bots.
human to human when possible
The Clara Virtual Care Assistant is can be scheduled any time
Add the Clara Virtual Care Assistant when you are not able to answer clients personally. Relationships should be human-to-human when possible but, when not, the Clara Virtual Care Assistant is there when you need it.
privacy for clients
Secure systems, HIPAA compliance & Medical Grade Scrubbing
The Clara Virtual Care Assistant uses HopeSync's internal systems to store your client's information securely. Clara also uses medical grade de-identifications systems to ensure there is no personal information shared with AI chat bots.
