Overview
HopeSync is a communication platform used by organizations to engage with individuals who voluntarily request services or information. Organizations using HopeSync collect consent to communicate via SMS before messaging begins. This page provides an example of the standardized consent and opt-in process used across organizations utilizing the HopeSync platform.
How Individuals Opt-In to Receive Messages
Individuals consent to receive SMS communication from an organization using HopeSync through the following methods: Website Widget or Contact Form Users voluntarily provide their phone number through a website form or chat widget installed on the organization’s website. At the point of collection, users are presented with SMS consent language that includes: Message frequency disclosure Message and data rate notice STOP and HELP instructions Links to Privacy Policy and Terms & Conditions Statement that consent is not a condition of purchase Users must actively submit their information to initiate communication.
Consent Language Example
By providing your phone number, you agree to receive informational text messages from Pregnancy Center regarding services, appointments, or support resources. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. Consent is not a condition of purchase.
Confirmation Before Messaging Begins
After a user submits their phone number or initiates contact, they receive a confirmation message requesting consent before communication continues. Messaging begins only after the user confirms participation.
Example Message: Thanks for texting. Dial 911 if this is an emergency. We’ll try to reply soon. Texting is not secure and could be read by someone using your phone or by devices designed to intercept SMS. Data rates may apply. Reply YES if you wish to continue or STOP to opt-out.
Example Screenshots
Types of Messages Sent
Organizations using HopeSync send messages related to: Appointment scheduling or reminders Responses to inquiries initiated by the user Service or resource information Support communication requested by the individual Messaging is conversational and initiated based on user interaction.
Opt-Out Instructions
Users may opt out at any time by replying:
STOP
For assistance, users may reply:
HELP
Messaging Policies
Platform Statement
HopeSync provides messaging technology to organizations. Each organization is responsible for collecting consent directly from individuals before sending messages using the platform.